Posted Date : June 24,2020
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STAFF-4480
Government Authority located in Jackson, Mississippi; USA based organization looking for expert vendor for24 hour hotline staffing services.
[A] Budget: Looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide staffing of Intake Specialists (full and/or part-time), and related administrative services to the government authority located in Jackson, MS.
• Intake Specialists will interact with callers or review information otherwise submitted (electronically, by mail, or by fax) related to allegations of child abuse, neglect, and exploitation or other concerns related to the safety or well-being of a child.
• Intake Specialists will handle the information professionally and with a sense of urgency, ensuring that information is assessed accurately using standardized procedures, documented accurately, and relayed in a timely manner to required recipients.
• Ability to guide callers through collection of information in a respectful, courteous, and time-efficient manner while assessing which information is pertinent
• Ability to accurately document information collected in computer system in a manner that is clear, professional, and grammatically correct
• Ability to demonstrate excellent communication skills
• Ability to understand and apply policy and procedures during a call, as well as willingness to ask for help from supervisor when application is not clear
• Ability to apply confidentiality laws to practice and notify supervisor of any potential conflicts of interest, having no conflicts of interest which affect Intake Specialist’s ability to conduct self in a professional manner, Ability to adhere to a conflict of interest management plan, as applicable
- • Ability to be receptive to training and coaching, taking constructive feedback from supervisory staff and using it to improve future work
• Ability to spend majority of work time on phone and computer
• Ability and willingness to perform other related duties as assigned when not processing intakes
• Ability to take professional responsibility for fulfilling the mission of the agency, with specific emphasis on professional handling of child safety concerns presented at intake
• Ability to listen to information or read information written by reporter and use skills to accurately assess the handling and documentation of the information
• Ability to discern needs to make referrals to other agencies, according to policies and procedures
• Ability to be detail-oriented to properly apply policy and procedures
• Ability to accurately document all calls received as designated
• Ability to ensure each call and associated documentation is processed and completed within the established timeframe
• Ability to operate a computer and general office equipment as necessary to complete the essential functions
• Ability to work in alternate location or remotely as designated during times when regular location is unavailable or when agency determines it is prudent
(2) All the questions must be submitted no later than July 7, 2020
[C] Eligibility:
Onshore (US organization Only)
[D] Work Performance:
Not Applicable
Budget :
Deadline to Submit Proposals: July 16,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STAFF-4480
Government Authority located in Jackson, Mississippi; USA based organization looking for expert vendor for24 hour hotline staffing services.
[A] Budget: Looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide staffing of Intake Specialists (full and/or part-time), and related administrative services to the government authority located in Jackson, MS.
• Intake Specialists will interact with callers or review information otherwise submitted (electronically, by mail, or by fax) related to allegations of child abuse, neglect, and exploitation or other concerns related to the safety or well-being of a child.
• Intake Specialists will handle the information professionally and with a sense of urgency, ensuring that information is assessed accurately using standardized procedures, documented accurately, and relayed in a timely manner to required recipients.
• Ability to guide callers through collection of information in a respectful, courteous, and time-efficient manner while assessing which information is pertinent
• Ability to accurately document information collected in computer system in a manner that is clear, professional, and grammatically correct
• Ability to demonstrate excellent communication skills
• Ability to understand and apply policy and procedures during a call, as well as willingness to ask for help from supervisor when application is not clear
• Ability to apply confidentiality laws to practice and notify supervisor of any potential conflicts of interest, having no conflicts of interest which affect Intake Specialist’s ability to conduct self in a professional manner, Ability to adhere to a conflict of interest management plan, as applicable
- • Ability to be receptive to training and coaching, taking constructive feedback from supervisory staff and using it to improve future work
• Ability to spend majority of work time on phone and computer
• Ability and willingness to perform other related duties as assigned when not processing intakes
• Ability to take professional responsibility for fulfilling the mission of the agency, with specific emphasis on professional handling of child safety concerns presented at intake
• Ability to listen to information or read information written by reporter and use skills to accurately assess the handling and documentation of the information
• Ability to discern needs to make referrals to other agencies, according to policies and procedures
• Ability to be detail-oriented to properly apply policy and procedures
• Ability to accurately document all calls received as designated
• Ability to ensure each call and associated documentation is processed and completed within the established timeframe
• Ability to operate a computer and general office equipment as necessary to complete the essential functions
• Ability to work in alternate location or remotely as designated during times when regular location is unavailable or when agency determines it is prudent
(2) All the questions must be submitted no later than July 7, 2020
[C] Eligibility:
Onshore (US organization Only)
[D] Work Performance:
Not Applicable
Budget :
Deadline to Submit Proposals: July 16,2020
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$