Posted Date : May 25,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-44347
Government Authority located in Mississippi; USA based organization looking for expert vendor for university virtual assistant chatbot platform.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide a virtual assistant chatbot platform that simulates, and processes written human conversation allowing students to interact with the university as if they were communicating with a real staff member.
• Integration with Slate CRM for Lead Capture
• Calendar integration with Office 365. Advanced routing rules, Visitor may select meeting time based off availability. Calendar appointments automatically created and emailed to both parties.
• Technical User application capability to be operated on mobile, PC’s, and Mac devices.
• Live Chat capabilities with seamless handoff from chatbot. Customizable notifications, away messages, and fallback options during off hours. Chat transcripts, advanced routing rules, and internal note options. Mobile App capabilities.
• Targeted chatbot communication based off visitor’s location (URL, demographics, geography, website behavior).
• Customized for institution branding (name, avatar, colors).
• Customized content flows, questions, answers and links.
• Ability to use with multiple departments, integrations and inboxes seamlessly
• Provide applicable certifications such as SOC2 documentation.
• System must be secure and meet all local, state and federal data security standards.
• Provide a statement stating whether your company is compliant with FERPA, GLBA, NACH and Red Flag Regulation requirements.
• Reporting and analytics must be available for review.
• Customizable dashboards for users
• Ability for visitors to provide feedback on conversations
• The system must have the ability to create custom fields by select users and system administrators
(2) All the questions must be submitted no later than June 4, 2021
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 28,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-44347
Government Authority located in Mississippi; USA based organization looking for expert vendor for university virtual assistant chatbot platform.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide a virtual assistant chatbot platform that simulates, and processes written human conversation allowing students to interact with the university as if they were communicating with a real staff member.
• Integration with Slate CRM for Lead Capture
• Calendar integration with Office 365. Advanced routing rules, Visitor may select meeting time based off availability. Calendar appointments automatically created and emailed to both parties.
• Technical User application capability to be operated on mobile, PC’s, and Mac devices.
• Live Chat capabilities with seamless handoff from chatbot. Customizable notifications, away messages, and fallback options during off hours. Chat transcripts, advanced routing rules, and internal note options. Mobile App capabilities.
• Targeted chatbot communication based off visitor’s location (URL, demographics, geography, website behavior).
• Customized for institution branding (name, avatar, colors).
• Customized content flows, questions, answers and links.
• Ability to use with multiple departments, integrations and inboxes seamlessly
• Provide applicable certifications such as SOC2 documentation.
• System must be secure and meet all local, state and federal data security standards.
• Provide a statement stating whether your company is compliant with FERPA, GLBA, NACH and Red Flag Regulation requirements.
• Reporting and analytics must be available for review.
• Customizable dashboards for users
• Ability for visitors to provide feedback on conversations
• The system must have the ability to create custom fields by select users and system administrators
(2) All the questions must be submitted no later than June 4, 2021
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 28,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$