Posted Date : June 09,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-44842
Government authority located in Mississippi; USA, based organization looking for expert vendor for parks reservation system.
[A] Budget: looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide parks reservation system to select a next generation, vendor hosted, Parks Reservation System that utilizes newer technology and new and improved functionality.
- Reduce the amount of time it takes to make a reservation
- Reduce the amount of time it takes to complete a gatehouse transaction, such as the processing of park entrance fees.
- Improve customer service
- Provide a single centralized database that provides real time updating by everyone accessing the system through the State Parks, the call center, and the Internet.
- Reduce the amount of time and effort at the end of the day required for reconciliation.
- implementation of the new system, provide historical reporting for all reservable inventory
- Provide real time reports for park facilities, inventory, revenue, and other management reporting
- system must be capable of applying reservation business rules as specified by the MDWFP that may change during the life of the contract
- It must be an integrated system so that all sales can be finalized with a single payment (e.g., firewood, rental, campsite, t-shirt).
- system must have the ability for MDWFP to view all transactions, customer records, and payment details (last 4 numbers of credit card) to be able to research and identify customer service issues
- ability to periodically check the database for duplicate customer records for the same individual
- system must provide a sandbox/training program or mode that staff can use for training purposes
- ability to add services or tangible amenities to a customer independent of or as part of a campsite reservation/registration
- ability to manage all other revenue generating facilities in state parks and recreation areas within the proposed Customer Reservation System/Point of Sale (CRS/POS) system, including monthly/seasonal campsite rentals. Facilities would be primarily managed at the park level with the possibility of allowing for online or call center reservation
- system needs the ability to take Marina Boat Slip reservations and payments
- system must provide a unique file naming system for each revenue file transmitted
- system must have the ability to associate revenue to the park or facility regardless of where it was tendered (rentals/reservations/registrations). Information should be able to be reported easily from the system.
(2) A web conference will be held on June 15, 2021.
(3) All questions must be submitted no later than June 29, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: July 29,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
![]()
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-44842
Government authority located in Mississippi; USA, based organization looking for expert vendor for parks reservation system.
[A] Budget: looking for proposal
[B] Scope of Service:
(1) Vendor needs to provide parks reservation system to select a next generation, vendor hosted, Parks Reservation System that utilizes newer technology and new and improved functionality.
- Reduce the amount of time it takes to make a reservation
- Reduce the amount of time it takes to complete a gatehouse transaction, such as the processing of park entrance fees.
- Improve customer service
- Provide a single centralized database that provides real time updating by everyone accessing the system through the State Parks, the call center, and the Internet.
- Reduce the amount of time and effort at the end of the day required for reconciliation.
- implementation of the new system, provide historical reporting for all reservable inventory
- Provide real time reports for park facilities, inventory, revenue, and other management reporting
- system must be capable of applying reservation business rules as specified by the MDWFP that may change during the life of the contract
- It must be an integrated system so that all sales can be finalized with a single payment (e.g., firewood, rental, campsite, t-shirt).
- system must have the ability for MDWFP to view all transactions, customer records, and payment details (last 4 numbers of credit card) to be able to research and identify customer service issues
- ability to periodically check the database for duplicate customer records for the same individual
- system must provide a sandbox/training program or mode that staff can use for training purposes
- ability to add services or tangible amenities to a customer independent of or as part of a campsite reservation/registration
- ability to manage all other revenue generating facilities in state parks and recreation areas within the proposed Customer Reservation System/Point of Sale (CRS/POS) system, including monthly/seasonal campsite rentals. Facilities would be primarily managed at the park level with the possibility of allowing for online or call center reservation
- system needs the ability to take Marina Boat Slip reservations and payments
- system must provide a unique file naming system for each revenue file transmitted
- system must have the ability to associate revenue to the park or facility regardless of where it was tendered (rentals/reservations/registrations). Information should be able to be reported easily from the system.
(2) A web conference will be held on June 15, 2021.
(3) All questions must be submitted no later than June 29, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: July 29,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$