Posted Date : January 26,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-52726
Government authority located in Mississippi; USA based organization looking for expert vendor for virtual assistant services of chatbot platform.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide virtual assistant services of chatbot platform that simulates, and processes written human conversation allowing students to interact with the university as if they were communicating with a real staff member.
• Have a proven platform designed for higher education.
• Have a web-base that allows remote access
• 24/7 AI Chatbot capabilities
• Live Chat Handoff capabilities to switch conversations to a live agent
• Ability to customize Live Chat hours by department
• Integration with Slate CRM
• Calendar integration with Office 365
• Provide Live Chat licensing capability to be utilized by various campus support offices
with various permissions
- Chatbot needs to be designed as a virtual assistant to answer queries students generally ask related to services provided by the university including but not limited to admissions, financial aid, academics, registration, records, counseling and student development.
- The chatbot also needs to include a live chat escalation component for a live agent at the university to assist a student when the ai answer is not sufficient or when a student requires live service.
- Integration with Slate CRM for lead capture.
- Technical user application capability to be operated on mobile, PC’s, and Mac devices.
- Live Chat capabilities with seamless handoff from chatbot. Customizable notifications, away messages, and fallback options during off hours. Chat transcripts, advanced routing rules, and internal note options. Mobile App capabilities.
- Customized for institution branding (name, avatar, colors).
- Customized content flows, questions, answers and links.
- Ability to use with multiple departments, integrations and inboxes seamlessly.
- System must be secure and meet all local, state and federal data security standards.
- Reporting and analytics must be available for review.
- Customizable dashboards for users.
- Ability for visitors to provide feedback on conversations.
- The system must have the ability to create custom fields by select users and system administrators.
- Capability to isolate monitoring/reporting by multiple factors for individualized monitoring as well as aggregating and summarizing monitoring activities.
(2) All questions must be submitted no later than February 4, 2022.
[C] Eligibility:
- Onshore (US Organization Only);
[D] Work Performance:
Performance of the work will be Offsite.
Budget :
Deadline to Submit Proposals: February 17,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-52726
Government authority located in Mississippi; USA based organization looking for expert vendor for virtual assistant services of chatbot platform.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide virtual assistant services of chatbot platform that simulates, and processes written human conversation allowing students to interact with the university as if they were communicating with a real staff member.
• Have a proven platform designed for higher education.
• Have a web-base that allows remote access
• 24/7 AI Chatbot capabilities
• Live Chat Handoff capabilities to switch conversations to a live agent
• Ability to customize Live Chat hours by department
• Integration with Slate CRM
• Calendar integration with Office 365
• Provide Live Chat licensing capability to be utilized by various campus support offices
with various permissions
- Chatbot needs to be designed as a virtual assistant to answer queries students generally ask related to services provided by the university including but not limited to admissions, financial aid, academics, registration, records, counseling and student development.
- The chatbot also needs to include a live chat escalation component for a live agent at the university to assist a student when the ai answer is not sufficient or when a student requires live service.
- Integration with Slate CRM for lead capture.
- Technical user application capability to be operated on mobile, PC’s, and Mac devices.
- Live Chat capabilities with seamless handoff from chatbot. Customizable notifications, away messages, and fallback options during off hours. Chat transcripts, advanced routing rules, and internal note options. Mobile App capabilities.
- Customized for institution branding (name, avatar, colors).
- Customized content flows, questions, answers and links.
- Ability to use with multiple departments, integrations and inboxes seamlessly.
- System must be secure and meet all local, state and federal data security standards.
- Reporting and analytics must be available for review.
- Customizable dashboards for users.
- Ability for visitors to provide feedback on conversations.
- The system must have the ability to create custom fields by select users and system administrators.
- Capability to isolate monitoring/reporting by multiple factors for individualized monitoring as well as aggregating and summarizing monitoring activities.
(2) All questions must be submitted no later than February 4, 2022.
[C] Eligibility:
- Onshore (US Organization Only);
[D] Work Performance:
Performance of the work will be Offsite.
Budget :
Deadline to Submit Proposals: February 17,2022
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$