Posted Date : December 16,2022
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-64612
Government Authority located in Mississippi; USA, based organization looking for expert vendor for IT service management software.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide IT service management software for an integrated product suite that will offer a business view of IT services and projects, enabling the IT support & project office organizations to quickly resolve or escalate issues and problems, improve root cause isolation, provide higher levels of user satisfaction, and support the universities strategic goals.
- Utilize one centralized system to create, manage and monitor all work orders
- Provide automation and support.
- Utilize existing web-based, self-service & user-friendly knowledge support system.
- Continue to monitor team performance, identifying and resolving problems, preparing and completing action plans, and implementing process improvement and quality assurance methods
- Utilize existing documented workflow progress through a variety of reporting tools and predelivered, customizable and real-time reports reflecting the full functionality of the system.
- Support the platform/environment necessary to run the software.
- Support a task list/timeline required for implementation of hardware/software/workflow.
- Supply training sessions and training documentation for both end user and administration of the system.
(2) All questions must be submitted no later than January 4, 2023.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 17,2023
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : SW-64612
Government Authority located in Mississippi; USA, based organization looking for expert vendor for IT service management software.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide IT service management software for an integrated product suite that will offer a business view of IT services and projects, enabling the IT support & project office organizations to quickly resolve or escalate issues and problems, improve root cause isolation, provide higher levels of user satisfaction, and support the universities strategic goals.
- Utilize one centralized system to create, manage and monitor all work orders
- Provide automation and support.
- Utilize existing web-based, self-service & user-friendly knowledge support system.
- Continue to monitor team performance, identifying and resolving problems, preparing and completing action plans, and implementing process improvement and quality assurance methods
- Utilize existing documented workflow progress through a variety of reporting tools and predelivered, customizable and real-time reports reflecting the full functionality of the system.
- Support the platform/environment necessary to run the software.
- Support a task list/timeline required for implementation of hardware/software/workflow.
- Supply training sessions and training documentation for both end user and administration of the system.
(2) All questions must be submitted no later than January 4, 2023.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: January 17,2023
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$