(1) Vendor needs to provide employee assistance program service include: initial counselling related to problem identification, referral for treatment and rehabilitation and follow-up counselling to aid an employee in achieving an effective readjustment to his or her job during and after treatment to the government authority located in Vicksburg, MS.
- Up to three counselling sessions to each client for each problem, with the specific number of sessions (between one and three) determined by the counsellor based upon each individual client's needs.
- A toll-free telephone number for clients to call for scheduling appointments with counsellors. The toll-free telephone number shall be answered directly by live, qualified contractor personnel during normal business hours (8:00 a.m. to 4:30 p.m.) and by contractor personnel with immediate access to qualified personnel for emergency situations outside normal business hours. Toll-free telephone number will be without extensive submenus of choices, without excessive delays, transfers and without voicemail.
- Special on-site group counselling to meet special needs, upon request.
- Confidential client satisfaction and quality assurance feedback.
- Annual and quarterly statistical utilization reports to the contracting officer's representative.
(2) This bid is total small business set-aside (FAR 19.5).
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