– Vendor needs to provide nuclear medicine information system software.– Providing bio dose or NMIS (Nuclear Medicine Information System) software support services– Full–service plan/agreement for nuclear medicine information system license and support– 24–hour vendor support, software upgrades and new software versions, and corrective and preventative maintenance services– Vendor must log all work done on the software for maintenance history– Must maintain continuous access to the most up to date manufacturer software revisions of the equipment– Must guarantee execution of all manufacturer service recommendations during each service incident– Keep software functioning at a 95% uptime rate
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