Posted Date : June 14,2019
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : UNCT-12656
Government authority located in Biloxi, Mississippi, USA; based organization looking for expert vendor for telephone music and messaging services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide telephone music and messaging services for health care systems and outpatient clinic to the government authority located in Biloxi, MS.
- On hold messaging/announcements/music is a vital telephone service.
- Studies have found that 80% of callers with silence on hold hang up within one minute
- noted that without music or messages, 70% of callers on hold will hang up and 35% will not call back
- callers with silence on hold will abandon their calls in less than one minute, and 90% hang up within 40 seconds.
- Callers listening to information while on hold will remain on the line for up to three minutes longer
- callers while they are waiting to be transferred to appropriate personnel.
- Various resources such as script copy, music recordings and voice talent resources shall be made available to produce the material used during the playback of this service.
(2) Contract period will be one year.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 20,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : UNCT-12656
Government authority located in Biloxi, Mississippi, USA; based organization looking for expert vendor for telephone music and messaging services.
[A] Budget: Looking for Proposal
[B] Scope of Service:
(1) Vendor needs to provide telephone music and messaging services for health care systems and outpatient clinic to the government authority located in Biloxi, MS.
- On hold messaging/announcements/music is a vital telephone service.
- Studies have found that 80% of callers with silence on hold hang up within one minute
- noted that without music or messages, 70% of callers on hold will hang up and 35% will not call back
- callers with silence on hold will abandon their calls in less than one minute, and 90% hang up within 40 seconds.
- Callers listening to information while on hold will remain on the line for up to three minutes longer
- callers while they are waiting to be transferred to appropriate personnel.
- Various resources such as script copy, music recordings and voice talent resources shall be made available to produce the material used during the playback of this service.
(2) Contract period will be one year.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: June 20,2019
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$