Posted Date : February 24,2021
Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STAFF-5306
Government Authority located in Jackson, Mississippi; USA based organization looking for expert vendor for educator licensure call center customer service and data entry specialist services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide educator licensure call center customer service and data entry specialist services will assist all prospective and practicing Public School; educators in obtaining and maintaining standard certification and licensure requirements to the government authority located in Jackson, MS.
- Serve daily in the role of Call Center Customer Service/Data Entry Specialist,
- Consistently demonstrate excellent communication and interpersonal skills in multiple social and cultural contexts
- Maintain up-to-date knowledge of the educator licensure guidelines adopted by the State Board of Education/State Legislature, standardized licensure assessments required for educators, and other related policies/statutes,
- Assist callers by providing accurate information related to current educator licensure guidelines, licensure application process, pathways to educator licensure, and available resources for obtaining and maintaining a Mississippi educator license,
- Ability to assist with planning the activities of the Educator Licensure Call Center in order to achieve the program and goals and objectives,
- Assist with data analysis process regarding Educator Licensure Call Center activities to improve services rendered,
- Assist with special programs,
- Assist with document data entry responsibilities for supporting materials submitted to the Division of Educator Licensure as part of licensure application packet,
- Assist with developing and implementing day-to-day procedures that ensure continuous improvements in the quality of customer service rendered via Educator Licensure Call Center,
- Assist with providing training and technical assistance for public school districts, non-public schools, state agency schools, and governed schools,
- Maintain collaborative relationships and activities with program offices and local school districts, and
- Performs related or similar duties as required or assigned.
(2) All the questions must be submitted no later than March 3, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 10,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$
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Product (RFP/RFQ/RFI/Solicitation/Tender/Bid Etc.) ID : STAFF-5306
Government Authority located in Jackson, Mississippi; USA based organization looking for expert vendor for educator licensure call center customer service and data entry specialist services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide educator licensure call center customer service and data entry specialist services will assist all prospective and practicing Public School; educators in obtaining and maintaining standard certification and licensure requirements to the government authority located in Jackson, MS.
- Serve daily in the role of Call Center Customer Service/Data Entry Specialist,
- Consistently demonstrate excellent communication and interpersonal skills in multiple social and cultural contexts
- Maintain up-to-date knowledge of the educator licensure guidelines adopted by the State Board of Education/State Legislature, standardized licensure assessments required for educators, and other related policies/statutes,
- Assist callers by providing accurate information related to current educator licensure guidelines, licensure application process, pathways to educator licensure, and available resources for obtaining and maintaining a Mississippi educator license,
- Ability to assist with planning the activities of the Educator Licensure Call Center in order to achieve the program and goals and objectives,
- Assist with data analysis process regarding Educator Licensure Call Center activities to improve services rendered,
- Assist with special programs,
- Assist with document data entry responsibilities for supporting materials submitted to the Division of Educator Licensure as part of licensure application packet,
- Assist with developing and implementing day-to-day procedures that ensure continuous improvements in the quality of customer service rendered via Educator Licensure Call Center,
- Assist with providing training and technical assistance for public school districts, non-public schools, state agency schools, and governed schools,
- Maintain collaborative relationships and activities with program offices and local school districts, and
- Performs related or similar duties as required or assigned.
(2) All the questions must be submitted no later than March 3, 2021.
[C] Eligibility:
- Onshore (USA Organization Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: March 10,2021
Cost to Download This RFP/RFQ/RFI/Solicitation/Tender/Bid Document : 5 US$