(1) Vendor needs to provide women, infants, and children management information systems maintenance and operations services.– A Contractor to provide best practice maintenance, operations, and database support of the SPIRIT MIS.– Highly capable and fully competent M&O key personnel– Support the maintenance and operations of the system, including all application software components and their updates/upgrades– Perform ad–hoc SQL reporting upon request, such as various unplanned queries for information required– Complete assigned follow–up items, analyses, reports, meeting notes, or other relevant tasks as directed– Issue Tracking and Management– Database Support– Successful Partners in Reaching Innovative Technology (SPIRIT)– Provide rapid resolution of issues affecting the performance of software– Provide effective troubleshooting and resolution of software–related issues from end–users within four hours of receipt of the issue escalation– Procuring, installing, configuring, operating, and maintaining all hardware, hosting software, connectivity services, and other services– Acquiring additional hardware and other hosting resources that may be required due to program growth over the life of the Contract– Providing a production, testing, and training environment.– Providing database management to assure maximum system performance.– Monitoring system operations daily and making necessary adjustments to maintain peak operating efficiency so that system users are not adversely affected.– Performing timely database tuning as needed in order to keep the database running as efficiently and effectively as possible.– Completing daily system backups for state–hosted system environments.– Updating reference database tables as needed or as requested by the State through the change order process.– Providing timely planning, coordination, and implementation of all software releases, reference table updates, defect fixes, and other system changes.– Support the running of standard financial, vendor, and clinic operations type reports on–demand and providing ad hoc reports as requested.(2) A pre–bid web conference will be held on July 2, 2024.(3) All questions must be submitted no later than July 9, 2024.
↧